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Dynamics NAV Support Moves out – How to Find a Solution

Updated: October 2nd, 2024

Dynamics NAV support is reaching the end of its life cycle. Starting January 10, 2023, the latest version of NAV, 2018, will no longer provide Mainstream Support for users. There is also bad news for Extended Support: it will move out in 2028.

What if you still use Navision as your main ERP? In this article, we’ll look at all the ins and outs related to the maintenance continuation and migration to new modules.

What Do You Need to Know about Microsoft Dynamics NAV Support Lifecycle

According toMicrosoft’s lifecycle policy, each product version is supported for 10 years. Users of various modules get 5 years of Mainstream Support and another 5 years of Extended Support. Let’s see what it means.

Mainstream Support

It is a basic package aimed at ensuring that your stem system stays up-to-date and operates without bugs. Here are three key features of this service:

Security updates. Your ERP must remain fully protected. Regular updates keep the app secure and help prevent unauthorized access and data leakage.
Non-security updates. You get regular improvements that fix bugs and optimize your app’s overall performance. They ensure that your software remains reliable and efficient.
Product change requests. If you want to change the features or design of the system, that’s not a problem. For 5 years, you may turn to specialists and count on their professional assistance.

Extended Support

It helps maintain your ERP for the next 5 years. It keeps your software secure even after the main cycle is over. It includes a set of updates related to the security of modules and data. This way, you protect your system from the latest threats and vulnerabilities. Moreover, it affects the operation in the long run and allows you to keep your company’s confidential data safe.

How to Continue Microsoft Dynamics NAV Support for Users?

As you see, Microsoft is stopping cycles for all versions. However, there are solutions to keep your program up-to-date, secure, and functioning well.

Hire Consultants

If you want to keep your progressive software in its existing form, the first option is to hire a personal consultant. We offer assistance with all versions of Navision, even the oldest versions. It applies not only to security improvements. Our NAV consultants customize and adjust the program to meet your needs. This approach allows you to extend the life of your ERP and keep all your data secure.

Migrate to D365 Business Central

The next version of Navision is Business Central. It is an improved variant with new features and benefits. It is a truly revolutionary ERP that runs on the cloud. It provides access to information for all team members on different devices. Trust us if you are considering this option but are worried about the migration and data transfer processes. Our Dynamics 365 migration services will help you cope with all the stages and successfully upgrade to a new ERP.

Key Differences between NAV & Business Central

Both platforms have an extensive toolkit for the smooth management of all processes. They help you track operations and stay on top of all the details in your company. So, what’s the difference between the modules? Let’s take a look at the main points:

Support

Dynamics BC to move away from the traditional 10-year life cycle. In return, the module receives improvements and updates as a cloud product. It also has no version names.

License

NAV’s licensing is more traditional and is generally purchased upfront. In contrast, Business Central offers a subscription-based model, which may be more affordable and flexible. So you pay monthly to continue using it.

Cloud

BC is primarily cloud-based. This way, it allows easier access from anywhere and provides security and regular updates. Navision, historically on-premise, requires additional setup and maintenance to run on the cloud.

Staying on Microsoft Dynamics NAV vs Migrating to Business Central

Many people favor migrating to new software, arguing that it’s because of innovative cloud features, regular updates, and an improved experience. However, let’s not be so unequivocal. We advise you to focus on your team’s comfort, budget, and basic needs. Of course, Business Central will significantly improve your capacity and take your company’s management to the next level. Nevertheless, if Navision fully meets your needs and standards, our specialists will keep your ERP in order and enjoy your processes without any obstacles.

How to Choose The Best NAV Consultant

If you have decided to stay with the usual system, it is time to take care of a skills consultant to solve all your problems. Use a few tips to find the best match and work with a specialist with a wealth of knowledge and relevant experience:

First of all, define your query. Do you want to get a module health check or take care of its security? Set your goal to find the best specialist for the job.
Let us know your request. We will contact you to arrange a detailed discussion, learn more about your goals, and create a profile of your ideal candidate.
Once we find the best candidates, we’ll provide you with candidate resumes for you to review. At this stage, we advise you to familiarize yourself with the training and experience of specialists in detail and determine the best options.
Check the consultant’s experience and certification to confirm this expertise. A background in your or related industries would be an advantage. We can do it for you too. You can apply for a technical interview service so that our specialists can assess the candidates’ skills.
Make sure of quality communication. Communication skills are of great importance, so when choosing a specialist, pay attention to his manner of communication and mutual understanding. This will ensure the smooth running of the project.
Let us know your decision about choosing a specialist. As soon as all stages are completed, we organize direct cooperation.

If you want to cooperate with the best experts, contact us. Thanks to a large database, we are guaranteed to find the perfect MS consultants to maintain your ERP at the highest level. Moreover, we provide assistance for different systems, including Microsoft GP Dynamics support.

Dynamics NAV Support FAQ

How do I get technical help for Microsoft Dynamics NAV support upon the end of Extended Support?

You can receive help in all matters from certified specialists. We offer reliable assistance with your software, including fixing technical issues and adopting security measures.

Can I still get Dynamics NAV support once Extended Support is over?

After Extended Support ends, official aid from Microsoft stops. This means no more updates or security patches. It’s a good idea to plan to upgrade a module or find reliable assistants to maintain your system.

What should I do if my Dynamics NAV is running slow?

If your ERP is running slowly, check your network connection first. Also, make sure it is protected and safe. If the problem is not solved, you may contact us for an ERP health check to find the best solution.

By Ivan Farafonov

I'm passionate about sharing my extensive experience in Microsoft and Dynamics 365 technologies. Beyond the technical realm, I excel in recruiting and building high-performing teams, ensuring every project is executed with precision and collaboration. As a contributor to HireDynamicsDevelopers, I share my insights on maximizing Dynamics 365’s potential, blending technical expertise with strategic team development. My passion lies in both technology and fostering talented professionals to achieve outstanding results.