Microsoft Dynamics 365 for
the Construction Industry

General Contractors (GCs)

Do you work with the full construction cycle, from facility planning to delivery? In this case, you need to control the budget, deadlines, quality of performance, and interaction with many subcontractors. Here are large-scale solutions that will definitely help you solve these issues:

• Project Operations. This module provides centralized management of all project stages, from resource planning to financial control. It is critically important in the GCs, as it allows you to see deadlines, budgets, and responsible parties in one place. As a result, you avoid delays and cost overruns, even in multi-level projects.
• Finance & Operations. ERP solution helps you keep accurate records of expenses, forecast cash flows, and analyze financial performance. Thus, you will keep control of labor, procurement, and payments to subcontractors.

Specialty Contractors

Plumbers, electricians, painters, concrete workers, and others are all responsible for a narrow technical segment of the overall project. If you’re one of them, your priority is probably precision in execution, adherence to standards, and synchronization with other teams. Here are solutions to help with these aspects:

• Field Service. The system allows you to efficiently schedule field visits, manage teams and technicians in the field. It is ideal if you work with many orders in the field, and it helps to coordinate all processes.
• Asset Management (as part of Supply Chain Management). The solution provides accounting and maintenance of equipment tools often used at facilities (generators, tools, special equipment). This allows you to see the status of assets in real time, plan maintenance, and minimize downtime and losses.
• Dynamics 365 Finance. The module helps keep a complete record of costs, control payments, and issue timely invoices. It is especially relevant if you deal with hourly or agreed project payments.

Residential Construction Companies

If you are involved in private homes and high-rise buildings, you have faced the challenges of keeping to a schedule and a large number of projects at the same time. If you can relate, then here are Dynamics 365 ERP & CRM solutions that will come in handy:

• Project Operations. The module gives you full control over the construction life cycle, from planning to commissioning. It helps calculate resources, control deadlines, and automate the approval of changes with customers.
• Dynamics 365 Customer Service. The CRM solution process requests from residents, buyers, and clients, from requesting repairs to clarifying the details of the move-in. The entire history of requests is stored in a single space, allowing you to respond quickly and maintain your reputation.
• Sales. The software is necessary to sell apartments, townhouses, and houses, with recording all stages of the transaction, reporting on leads, and profit forecasting. It is well-suited for companies that sell their properties or work with development partners.

Commercial Construction Companies

• Project Operations. The system provides clear control over the budget, deadlines, and resources. You can run dozens of projects in parallel, track deviations, and respond to risks on time. It is ideal for facilities with complex architecture or technical content.
• Compliance and Risk Management (based on Power Platform). The solution allows you to centralize the accounting of all regulatory requirements, safety standards, and approvals. It automates the control of permits, audits, and inspections, which reduces the likelihood of fines or project shutdowns.

Civil & Infrastructure Companies

• Dynamics Project Operations. The ERP software manages the full project cycle, from tender to completion of construction. It allows you to create detailed schedules, calculate the need for materials, resources, and contractors.
• Dynamics 365 Supply Chain Management. The platform provides efficient logistics of materials, equipment, and machinery at construction sites. Allows you to plan deliveries, control inventory, and avoid delays due to a lack of resources. This is especially important for facilities in hard-to-reach regions.

Landscaping & Site Development Firms

• Dynamics 365 Field Service. The module allows you to manage field crews, coordinate work schedules at different sites, and see the status of work. This is especially useful when equipment and employees are constantly moving between locations.
• Power Automate (in combination with Dynamics). The tool automates the creation of reports, approval of work plans, environmental inspections, and soil analysis. It minimizes manual tasks and speeds up approvals with government agencies or state-owned enterprises.

Real Estate Development Companies

• Project Operations. This module is ideal for managing large development projects and allows you to control timelines, budgets, quality, and interaction between contractors. It offers effective management of various project phases, from conceptual to final stages.
• Dynamics Customer Engagement. The CRM system helps in sales and marketing: it automates interaction with potential real estate buyers, distributes leads, and coordinates work with clients.

Emergency & Restoration Firms

• Dynamics Field Service. The platform allows you to manage mobile teams, quickly allocate resources that urgently need repair. The system helps to quickly organize visits and determine the location of critical facilities.
• Power BI. The module analyzes all recovery processes, helping to make decisions based on real data. It offers a display of performance results, provides an overview of costs, and monitors recovery efficiency.
• Customer Service. This CRM is used to communicate with customers and authorities. It offers a centralized database to manage requests, prioritize, and handle emergencies.