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David M.

Dynamics Sales / Commerce Consultant

United Kingdom

Experience with Dynamics: 5+ years

20 Hours / Week

WEEKLY AVAILABILITY

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Hire Dynamics Developers » Consultants » David M. – Dynamics Sales / Commerce Consultant

Dynamics Sales / Commerce Consultant

As a certified Microsoft Dynamics 365 Sales and Commerce Consultant with 8+ years of experience, I help businesses optimize customer journeys, streamline online operations, and grow digital revenue. I specialize in configuring and customizing D365 Sales and Commerce modules, including product catalogs, pricing engines, marketing automation, and omnichannel integrations. My work includes implementations for B2B and B2C clients, with a focus on personalizing experiences and improving conversion using AI-driven insights and Power Platform tools. I also provide post-launch support to ensure adoption and performance optimization.

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Experience in MS Products

Dynamics CRM

5 years

Sales

4 years

Commerce

5 years

Power Platform

3 years

Dynamics Marketing

5 years

Industry Expertise

Commerce

Retail

Distribution

Key Skills & Tools

D365 Sales / Commerce configuration
Pricing, discounts, promotions setup
Catalog management & merchandising in Commerce
POS and call-center integration setup
E‑commerce channel configuration
Sales lifecycle mapping (order-to-cash)
Requirement gathering & functional mapping
Power Platform integration (Power Apps, Power Automate, Power BI)
Dataverse environment setup & management
UAT script design and facilitation
Security roles and B2B/B2C strategy alignment
Stakeholder workshops & solution demos
Functional specification documentation
Marketing automation integration (Dynamics Marketing or third-party)
End‑user training support
Commerce-specific inventory/order processing flows
Real‑time analytics dashboard setup

Certifications

Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210 + PL-200)
Dynamics 365 Commerce Functional Consultant Associate (MB-300 + MB-340)
Power Platform Solution Architect Expert
Dynamics 365 Customer Insights – Journeys Functional Consultant Associate
Microsoft 365 Certified: Teams Administrator Associate