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Elena S.

Dynamics 365 Consultant for the Healthcare Industry

Spain

Experience with Dynamics: 5+ years

20 Hours / Week

WEEKLY AVAILABILITY

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Hire Dynamics Developers » Consultants » Elena S. – Dynamics 365 Consultant for the Healthcare Industry

Dynamics 365 Consultant for the Healthcare Industry

As a specialized Dynamics 365 Consultant focused on the healthcare sector, I bring 9+ years of domain-specific experience to support hospitals, clinics, and health networks in their digital transformation. I design tailored D365 solutions that streamline patient engagement, case management, and scheduling while ensuring integration with EHR and other legacy systems. I’ve led end-to-end implementations for healthcare providers across Europe, with deep expertise in customizing Customer Service and Field Service modules for medical workflows. My focus is on regulatory compliance, interoperability, and improving care delivery through intelligent process automation.

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Experience in MS Products

Customer Service

5 years

Field Service

2 years

Power Automate

5 years

Power Apps

3 years

Microsoft Teams

4 years

Industry Expertise

Healthcare

Pharmaceuticals

Non-profit & Social Services

Key Skills & Tools

Healthcare workflow analysis and optimization
Patient engagement and case management design
Integration with Electronic Health Records (EHR)
HIPAA and healthcare data privacy compliance
Dynamics 365 Customer Service customization
Field Service for medical equipment management
Medical scheduling and resource allocation
Data interoperability standards (HL7, FHIR)
Reporting and analytics for clinical outcomes
Power Platform solutions for healthcare automation
User training and change management in healthcare
Multi-language and multi-region deployments
Cloud and on-premise hybrid solutions
Role-based security in healthcare context
Vendor management and third-party system integration

Certifications

Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910)
Microsoft Certified: Power Platform Fundamentals (PL-900)
Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240)
Microsoft Certified: Azure Fundamentals (AZ-900)