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About UsLearn more about our HireDynamicsDevelopers portal and the team behind it.
Case StudiesRead successful stories from our clients across various industries.
ServicesFind the right service according to your specific business needs.
- Services
- ConsultantsMODULESLegacy Support
- Industries
- Locations
WESTERN & NORTHERN EUROPE
EASTERN & CENTRAL EUROPE
- Our Company About Us
Learn more about our HireDynamicsDevelopers portal and the team behind it.
Case StudiesRead successful stories from our clients across various industries.
ServicesFind the right service according to your specific business needs.
Improvements You Get When Hire Dynamics 365 Customer Service Consultant
If you lack the tools for proper client management and customer care, it’s time to turn to Dynamics 365 Customer Service consulting. Thanks to their understanding of all the intricacies of the Customer Service module, our experts configure it in such a way that you get the maximum benefit for your company. Here are some key solutions that will be available to you with Dynamics 365 Customer Service consultant assistance:
Omnichannel Engagement
The Customer Service module provides an omnichannel interaction feature that allows you to work with clients through various channels, such as email, chat, voice, SMS, and social media. This ensures a consistent and smooth experience no matter how they communicate.
Case Management
The system includes case management tools that help prioritize and effectively resolve all the issues. It also has automated workflows to optimize the management process.
Integration with Dynamics 365 Sales
This feature improves collaboration between departments. It gives sales representatives access to detailed client information, interaction history, and data that can be used to improve cross-selling and up-selling.
Field Service Integration
You can optimize coordination between customer service teams and field technicians. This connection ensures that field operations are fully aligned with strategic goals. It leads to improved field service and higher client satisfaction.
Service Level Agreements (SLAs)
The module allows you to define and monitor service level agreements (SLAs) to ensure that your teams adhere to agreed response and resolution times. This feature helps maintain high-quality assistance and client trust.
Workflow Automation (with Power Automate)
This feature automates repetitive tasks, such as routing cases, sending notifications, and following up. It allows teams to focus more on delivering a personalized customer experience rather than on routine tasks.
Try our Dynamics 365 for Customer Service Consulting to implement all the solutions in your workflows!
Dynamics Customer Service Services We Provide
We provide a full range of services related to Dynamics 365 Сustomer Іervice CRM. It includes full implementation of the solution, its integration with your ERP and other software, and high-quality customization of all elements. As a result, you get a comprehensive CRM where all the tools work for you and allow you to handle all issues.
Implementation and Configuration
Our experts take care of the entire implementation and configuration process to ensure that the Customer Service module is fully tailored to your business structure. From case management to service queues and automation rules, all tools will be customized to improve the performance of your support team.
Customization
Every company has its own support strategy, so we adapt the platform to your unique service processes. Consultants customize dashboards and automation paths that reflect how your team interacts with customers daily.
Custom Development
When standard tools don't meet your needs, developers create completely new solutions. This could be advanced case routing, chatbot integration, or custom reports that make task completion faster and more efficient.
Integration
Our experts connect Dynamics 365 Customer Service to CRM, ERP, or third-party tools such as email systems and chat platforms. This creates a single communication space where all customer data and interactions are available in one place.
Performance Optimization
Consultants test and configure your system to ensure maximum performance. As a result, your team can work quickly and interact with customers effectively.
Support and Maintenance
The dedicated team provides support, system updates, and feature enhancements to keep your customer service platform secure and up to date. It ensures the longevity of the system and the stability of your workflows.
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Why Choose Us to Hire Dynamics Customer Service Consultants?
Access to Specialized Customer Service Talent Pool
We understand how difficult it is to find reliable and proven specialists with the right set of skills. That is why we have already taken care of this issue in advance. We have a verified database of Dynamics consultants organized by MS modules and industry expertise. We’re sure to find the perfect Dynamics Customer Service experts for you!
Recruitment and HR Under Your Brand
We respect your requests and the rules of your business when running your project. While we cover recruitment and HR on our side, we do it absolutely in line with your internal HR policies.
White-Label Dedicated Customer Service Team
We are ready to work on a white-label model to support your branding. With this approach, you cooperate with a Dynamics 365 Customer Service upgrade consultant who will work exclusively under your company’s brand. This applies to the smallest details, from corporate emails to clothing style.
Customer Service Consultants for Hire
Types of Cooperation Models with HireDynamicsDevelopers to Hire Customer Service Consultants
Our priority is to be flexible and responsive to your needs. That’s why we provide Dynamics 365 Customer Service consulting services under various models of cooperation. Thus, with us, you can hire both full-time experts for long-term projects and get on-demand resources to close your needs quickly. At the same time, you can easily scale up the team as your project develops. In general, here are the key models by which you can work with our implementation partner:
Dedicated MS Dynamics Customer Service Developers
We can find and hire a Dynamics 365 for Customer Service consultant who will work 40 hours a week, according to your schedule. This model is suitable for long-term projects that require close interaction with your current processes.
Part-Time MS Dynamics Customer Service Consultants
Our part-time model is designed for organizations that need consulting without a full-time commitment. It is flexible and cost-effective, so it is ideal for SME & SMB with changing requirements.
Our Successful Case Study
- Germany
- Wholesale
- Full-Time
- 2 Dynamics Consultants
- Dynamics 365 Commerce, Dynamics 365 Customer Service
One of our clients is a large manufacturer and exporter of premium advertising badges. The company delivers to more than 50 countries. Their clients include both private customers and well-known large clients from various European countries.
The client’s main request was to find two full-time consultants to work with the Dynamics ecosystem. The task was successfully completed and within a month, the experts were working to customize the software. In addition to full-time hiring, the client also turns to us for additional consultations and DevOps assistance.
We, in turn, make every effort to satisfy the request in the best possible way.
The Process of Providing Our Services
We have made the process of working with us as simple as possible. As a result, you can hire Dynamics 365 Customer Service developers quickly and without hassle. Moreover, every stage is focused on moving forward in alignment with your wishes and goals. Here are some of the steps that ensure our fruitful cooperation:
Client Consultation & Requirements Gathering
First of all, we hold a consultation to discuss your needs and requests in detail. Our experts listen carefully to your requirements to create a profile of the perfect candidate for you and move forward with your demands.
Consultant Selection & Team Formation
After agreeing on all the details, we search for the most suitable Dynamics 365 Customer Service implementation consultants and build your future team.
Onboarding
After selecting the most relevant expert, we will take care of his or her onboarding. We ensure the consultant is highly motivated, while you can focus on the technical side.
Solution Implementation & Customization
Next, the most important stage begins: working with Dynamics CRM Customer Service. A Dynamics 365 CRM consultant will carry out a high-quality implementation and ensure that all tools are customized.
Testing & Quality Assurance
When all the settings are complete, we will test the Customer Service portal to make sure that all the tools work correctly and without bugs. If the experts find any errors, we can fix them at the earliest stages.
Post-Implementation Support
We provide reliable support for your software. This way, your system will remain up and running for a long time.
Trust Us to Hire Microsoft Customer Service Developers and Consultants
When you hire Microsoft Dynamics Customer Service developers and consultants from our company, you gain access to top-level professionals who combine deep product knowledge with practical industry experience. Each consultant is carefully selected according to your specific requirements, so you get the perfect match for your project.
By hiring through us, you save valuable time and eliminate the risks associated with recruiting. We handle the search, vetting, and onboarding, and you get a ready-to-work specialist dedicated to the success of your project. This allows you to focus on growing your business and meeting your customers' needs, while we ensure that your Dynamics 365 Customer Service solution runs smoothly and efficiently.
Hire Dynamics Customer Service consultants with us!
Share your requests and get reliable assistance.
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