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Ben L.

Dynamics 365 Technical Consultant
Country iconUnited Kingdom Experience icon

Experience with Dynamics: 5+ years

Clock icon40 Hours / Week

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    Hire Dynamics Developers » Consultants » Ben L – Dynamics 365 Technical Consultant

    Dynamics 365 Technical Consultant Experience

    Over the past several years, I’ve worked exclusively with Microsoft Dynamics 365, focusing on building and scaling solutions across Sales, Marketing, and Customer Service modules. My experience spans the entire application lifecycle—from engaging with business leaders to gather detailed requirements, to designing system architecture, developing custom extensions with C# and JavaScript, and integrating third-party services via REST APIs and EDI. I’ve also built middleware services using Node.js to support real-time and asynchronous data flows. In every engagement, my focus has been on delivering resilient, scalable systems that align with business needs. My work often includes developing Power Apps and flows with Power Automate, building insights with Power BI, and leveraging Power Virtual Agents for automated support. I also maintain Microsoft 365 environments under indirect CSP agreements, ensuring secure and compliant deployment of Dynamics solutions.
    Experience icon

    Experience in MS Products

    Sales scalable (1)
    Sales
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    5 years
    dynamics 365 marketing icon
    Marketing
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    3 years
    dynamics 365 customer service icon
    Customer Service
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    4 years
    Power Automate Consultants
    Power Automate
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    4 years
    microsoft power bi icon 1
    Power BI
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    2 years
    Azure
    Azure
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    3 years
    Key D365 Skills icon

    Key Skills & Tools

    • Microsoft Dynamics 365 (Sales, Customer Service, Cloud-hosted Solutions)
    • CRM Solution Architecture & Implementation
    • Requirements Gathering & Stakeholder Communication
    • System Customization & Configuration
    • Testing Oversight & Quality Assurance
    • Team Coordination & Cross-Functional Collaboration
    • User Acceptance Testing (UAT) & Post-Go-Live Support
    • Troubleshooting & Performance Optimization
    • Agile & Iterative Development Environments
    • Azure DevOps / Visual Studio / Git
    • Microsoft Power Platform
    • Documentation & Technical Writing
    Key D365 Skills icon

    Certifications

    • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
    • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
    • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
    • Microsoft Certified: Power Platform Fundamentals
    • Microsoft Certified: Power Platform Functional Consultant Associate
    • Microsoft Certified: Azure Fundamentals

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